Account & profile
Update profile information from Me → Edit profile. Password and deletion controls are available in Settings → Account & Security.
SameWave Support
How can we help?
Find help with your account, privacy, purchases, permissions and community safety.
Contact the SameWave team.
Include the email associated with your account, a short description of the issue, your device model and the app version. Do not send passwords, verification codes or payment card details.
Common support topics
Most account and safety controls are available directly inside SameWave.
Privacy & data
Manage permissions, profile visibility and data export from Settings → Privacy & Permissions.
Reporting & blocking
Open a user profile or conversation to report or block. Report progress is available from My Reports.
Coins & purchases
Review coin purchases and gift activity in Me → Gift records. Apple handles billing and eligible refund requests.
Frequently asked questions
Clear answers to the questions we expect most often.
How do I delete my account?
Open Settings → Account & Security → Delete account. Your profile is hidden immediately and a seven-day cooling-off period begins. You may sign in and revoke the request during that period. Some transaction, safety or legal records may be retained where permitted or required.
How do I request a copy of my data?
Open Settings → Privacy & Permissions and select Request / Export your data. You may also contact eliarlopmpes@icloud.com if you cannot access the app.
How do I change camera or microphone access?
Open Settings → Privacy & Permissions in SameWave. If access was previously denied, the app can direct you to the iOS or Android system settings for SameWave.
My Coins were not delivered. What should I do?
First open Wallet & Store and use Sync purchases. If the store shows a completed charge but Coins remain unavailable, email support with the product, approximate purchase time and store transaction reference. Never send full payment-card information.
How are refunds handled?
Apple App Store or Google Play processes payments and refund decisions under its store policies. Consumable Coins do not include an in-app restore option. See the Coins & Virtual Gifts Policy for more information.
How do I report or block someone?
Use the menu on their profile or in the conversation. Blocking ends direct interaction and hides the blocked account where applicable. If anyone is in immediate danger, contact local emergency services.